Frequently asked questions
the paint on the ball chipped away, what can I do?
Due to the nature of Kendama, damage and wear aren't something unusual. It even makes it better. Experienced players call this process "breakin in".
We do offer a refund or exchange in case of damage caused by transport/shipping.
my Kendama arrived damaged / has cracks / is chipped!
When your product arrives damaged we are happy to replace it.
Shoot us a quick mail explaining your situation by using the subject: "DAMAGE REPORT"
the string snapped / I am left handed / how do i deal with the string?
Sometimes, sh*t happens. Replacing a string can be hard but we will offer an unique stringing tool very soon that makes it easier than it ever was.
There are no string holes in our sarado, so changing from right handed to left handed is a little different.
Let us show you how it's done by this video:
order & shipping
cancel my order!!
We all make mistakes and nobody is perfect. So if you ordered something by mistake, act quick.
We usually handle orders pretty fast so if you made a mistake shoot us a E-Mail or use the contact section as soon as possible with the subject: "ORDER CANCELLATION"
do you ship worldwide?
yup, we do!
customers are responsible for possible customs taxes though.
when does my order arrive?
You will find a tracking number attached to the mail when your ordered is confirmed.
estimated shipping time:
when do you restock this or that?
There are only a few products in our product range that will be restocked when they sell out. such as natural beech O's.
If you want DA\O to sponsor your event please shoot us a mail at firstname.lastname@example.org
we are happy to help you grow this community by our support.
sponsor me please/i want to be an ambassador
getting sponsored by DA\O is pretty hard because there is no team.
the only thing there is is FAMILY!!
if you think you got what it takes shoot us an e-mail at email@example.com
all other questions
inquiries, questions, collabs and love letters
if there is something else we can do for you please use the contact section on our website